Terms and Conditions

Conditions of Contract

These legal terms and conditions regulate the contracting process for the online store of the website www.barcelona-top-tours.com, the legal representative of which is BARCELONA TOP TOURS S.L. (hereinafter, BARCELONA TOP TOURS).

By purchasing any of the products offered at www.barcelona-top-tours.com, it is implied that you accept these legal terms and conditions of contract, the legal notice and the privacy policy.

BARCELONA TOP TOURS informs you that the language chosen for the execution of this electronic contract is English and that the storage of this contract by a trusted third party is not envisaged, although BARCELONA TOP TOURS does keep a record of all of the orders made by its customers. If you so desire, you may print or copy this screen to maintain these legal terms and conditions.

The services sold as “Private Tours” are provided by Barcelona Top Tours S.L.

For all other services, Barcelona Top Tours S.L. shall act as intermediary, and the services will be provided by another tour service provider.


1.- Purchasing Process

You will find the complete range of products offered by BARCELONA TOP TOURS on our website. To purchase any of these products, you should follow the following purchasing process:

  1. Select the desired product or service.

  2. Read all of the information provided on the product or service carefully. The prices shown beside the product are in Euro and include any corresponding taxes.

  3. Click on “Add to Shopping Basket”

  4. Then access the order system (shopping basket), where you can review the products or services requested, along with the total sale price.

  5. If you are happy with your order, select the payment method and complete the billing details form.

  6. To confirm the order, you must accept the legal terms and conditions, and finally press “Send order”.

  7. If you have chosen to pay by card, you will automatically be transferred to the payment gateway of the bank that manages our virtual checkout, where you will be prompted to enter payment information for your order.

  8. If you would like to change any of the information entered during the order process, you can contact BARCELONA TOP TOURS at info@barcelona-top-tours.com or by telephone at +34 932 428 966.

  9. When the payment is made, you will receive a confirmation email with the details of your order. If you have not received this email within 24 hours of your purchase, please contact us by email at info@barcelona-top-tours.com or by telephone at +34 932 428 966.

  10. Orders will not be processed until full payment is received.

  11. Within 12 hours from ordering, you will receive the “Booking Voucher” by email, which details the products and services purchased. 

  12. You will receive a “Booking Voucher” for each type of service or provider should various products or services be purchased in the same order.

  13. Please contact our customer service by phone + 34 932 428 966 or email info@barcelona-top-tours.com should you not receive or lose your “Booking Voucher”.

  14. The prices indicated for our products or services do not include tips, fees or other costs that may be incurred during the provision of such services. Please check the description of each product or service to see the characteristics of the tour and the services that are included.

  15. Itinerary prices are calculated using Barcelona as the starting point. If you would like to start from another location, please contact us so we can give you the modified price.


2.- Exchange of the Booking Voucher

  1. If you have contracted a “Private Tour” service, the voucher must be given to the guide at the start of the tour.

  2. If you have contracted another product or service that is not a “Private Tour”, the place to exchange the voucher for the service or ticket will be indicated on the voucher; as a general rule, this exchange will be made directly where the service is provided or the entertainment is performed.

  3. To exchange the voucher, you must present the original voucher and photo identification.

  4. The voucher is valid during the year in course and for six months of the following year.


3.- Right of Withdrawal and/or Cancellation

For more information on the right of withdrawal and/or cancellation, click on RIGHT OF WITHDRAWAL.


4.- Complaints Forms

BARCELONA TOP TOURS provides official complaints forms at our premises at Avda. Diagonal, 449 (4º); 08036-Barcelona. If you would like to make an official complaint, you can request that a form be sent to you by sending an email to info@barcelona-top-tours.com.